Reference

Privacy Policy for Your afabola Account

Blackjack, Aviator, Prosperity Lion, and QRIS wallet checks all create account records, and this Privacy Policy explains how afabola handles them.

Account data controlsDANA OVO GoPay QRISCookie choicesDaily support 09:00-23:00 WIB
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afabola Privacy Policy for Your afabola Account
REQUEST CHANNELS

Contact Paths for Privacy Requests

Privacy questions should reach the team that can check your account record, not a general inbox with no context. From Jakarta or anywhere else in Indonesia, you can contact us through live chat, email, or your account center. Tell us the phone number or email tied to your account, the date of the wallet action, and the change you want us to check.

Team online

Live chat privacy desk

Open live chat from the lobby footer between 09:00 and 23:00 WIB. We can confirm your account status, explain cookie settings, and start a privacy request without asking for your DANA or OVO PIN.

Email request trail

Send privacy requests to [email protected] with your registered phone or email, the payment rail involved, and a clear request. We reply with a case reference so you can track the next step.

Account center checks

Use Account Center, then Profile, then Security to check saved contact details and recent login devices. If something looks wrong, contact support before making another QRIS or GoPay wallet action.

HANDLING RULES

How We Handle Your Data

We handle privacy inside the same operating flow that manages account access, wallet checks, and support cases.

Data we collect

We collect details you enter when you open your account, including contact data, username, device type, login time, and wallet action status. We use these records to run access checks and answer privacy requests.

Wallet record use

For DANA, OVO, GoPay, and QRIS actions, we store payment rail, amount, time, and match result. We use the record to trace failed credits, confirm withdrawals, and handle account disputes.

Cookie controls

Cookies help remember your session, language, device, and security state. You can clear browser cookies from your device settings, but doing so may require a fresh login and another device check.

Security checks

When a login comes from a new phone, browser, or network pattern, we may ask for extra account confirmation. This protects your wallet balance and reduces the risk of unauthorised profile changes.

Retention periods

We keep account, payment, chat, and access records only for operational, security, and legal needs. Older records may be archived with limited staff access rather than shown in your active account view.

Change requests

You can ask us to correct contact details, check stored data, or close an account record where local rules allow it. We may verify your identity before making any privacy-related change.

Privacy Policy Questions for Indonesia

These answers focus only on how our Privacy Policy works for your account, device, cookies, support chats, and wallet records. If your question involves DANA, OVO, GoPay, or QRIS, include the payment time and account contact when you message us. That detail helps us find the correct record without asking for private wallet credentials.

We collect the details needed to create and protect your account, such as contact data, username, login records, device type, and security checks. We also store wallet action status when you use DANA, OVO, GoPay, or QRIS.

Yes. The policy covers the transaction records we receive or create inside our system, including amount, time, rail, and match result. We do not ask for your wallet PIN, app password, or private payment login.

Contact live chat from 09:00 to 23:00 WIB or email [email protected] with your registered contact and the detail that needs correction. We may ask account questions before changing email, phone, or security data.

You can ask us to check the account data we hold, including profile details, access logs, wallet status records, and support case history. We verify the request first so data is not shared with the wrong person.

We use cookies to keep your session active, remember device state, support security checks, and improve account flow. You can clear cookies in your browser settings, though you may need to log in again afterward.

We keep chat records for support quality, dispute handling, wallet tracing, and security checks. When the record is no longer needed for those purposes or legal duties, it may be archived or removed from active tools.

Use live chat for urgent account access concerns or email [email protected] for a written request trail. Include your registered contact, device used, payment rail if relevant, and the privacy action you want checked.

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